At this time, Alloy does not accept insurance. We are working hard to keep our prices as low as possible (in general, they’re comparable to co-pays) and to always be transparent about how much treatment will cost you. If you have an HSA or FSA card, you should be able to use that. If for any reason it doesn’t work (sometimes it can be glitchy!) you should be able to file a separate claim afterwards.

Yes! You can cancel at any time. But, remember, we charge for and send 90 days of treatment at once, and once we have sent your supply, we are not able to accept returns or offer refunds (it’s the law!), so you will still have the you’ll be responsible for the full 90 days of medication. Once you cancel, you will not be charged for any upcoming shipments. If you want to cancel, reach out to support@myalloy.com.

We can’t accept any returns on prescription medications–it’s a legal thing! Please reach out to support@myalloy.com if you have any questions or if there was an error in your prescription.

This happens! Remember, the right dose is the one that leaves you feeling better. If you’re not feeling better, you may need to make an adjustment. If you’re not feeling better yet,, head to your dashboard and reach out to your doctor.

If you have any medical questions, are not feeling better, or are experiencing any side effects, reach out to your doctor! It’s what they’re there for. Remember, you have unlimited messaging, and we want you to feel your best! Sometimes, our treatments can take a few weeks to work. Other times, you may need to try a different dose. Use your dashboard to get connected with your menopause-trained doctor.

Your refill will process automatically every three months so that you don’t run out of medications! If you’d like to make an adjustment to your refill date, please reach out to support@myalloy.com. Otherwise, nothing to think about! You will need to renew your prescription annually, however. As you approach the one year mark, we’ll send you all the info you need about how to renew!

You can message your doctor as often as you’d like (seriously), and you can generally expect a reply within one business day.

If you don’t like your recommended product, there may be other products you are eligible for that are a better fit for you! If there are, they’ll appear on your recommendations page. If there are not or if you feel you’ve received your recommendation in error, please reach out to support@myalloy.com.