Privacy Policy
ALLOY PRIVACY POLICY
Last revised: December 11, 2024
At Alloy your privacy is important to us. Our Privacy Policy describes the information we collect, how we collect information, and how we use and disclose your information. This Privacy Policy also describes the choices you have with the information we collect, including how you can manage, update, or request to delete information.
Please take a moment to review this Privacy Policy. It is important that you understand this Privacy Policy. By using our Website and/or Services, you are agreeing to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, you may Contact Us at any time.
- Who is Alloy?
Alloy’s purpose driven mission is to provide a holistic solution to help women age healthfully. Alloy helps women age healthfully by providing access to health care professionals, education, and a community of women navigating through life’s natural processes. We are Alloy.
Alloy is not a medical group or a health care provider. Alloy provides its users with the ability to obtain a telemedicine consultation provided by independent medical practitioners including, but not limited to, MDI Health Technologies Ltd. (“MDI Health”), an independent medical group with a network of United States based health care providers (each, a “Health Care Provider”). MDI Health (or your own medical provider if you do not use a MDI Health Provider) is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not Alloy.
- Key Terms & Definitions and Our Privacy Policy
It is helpful to start by explaining some of our key terms and definitions used in this Privacy Policy.
| Key Term | Definition |
|---|---|
| Personal Information | Any information relating to an identified or identifiable individual and any information listed here. |
| Privacy Policy | This privacy policy. |
| our “Services” | Our Website and any services provided through our Website. |
| our “Terms of Service” | Our terms of service located here. |
| our “Website(s)” | Our website located at www.myalloy.com |
| We, us, or our | Alloy Health, Inc. (“Alloy”) |
When does our Privacy Policy apply?
This Privacy Policy describes the types of information we may collect from you when:
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You visit or use our Website; or
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We communicate in email, text message, and other electronic messages between you and us.
It also describes information we may receive from third parties such as Health Care Providers.
When does our Privacy Policy not apply?
This Privacy Policy does not apply to information collected by any other website operated either by us or by a third party, unless the website is listed above or links to this Privacy Policy. It also does not apply to any website, including websites owned and operated by third parties, that we may provide a link to or that is accessible from our Services.
Our Privacy Policy and Terms of Service.
This Privacy Policy is incorporated into our Terms of Service, which also apply when you use our Services.
- Personal Information
What is Personal Information?
Personal information is information from and about you that may be able to personally identify you. We treat any information that may identify you as personal information. For example, your name and e-mail address are personal information.
What types of Personal Information do we collect?
We may collect a variety of information from or about you or your devices from various sources, as described below.
Registration and Profile Information. If you sign up for an account, we ask for your email and a password.
Medical Intake Forms and Identity Verification. If you choose to complete a medical intake form in order to meet with a Provider to obtain a prescription, we will collect information about the prescription or service you are seeking as well as information that you provide through the form, such as your symptoms, your and your family’s health and medical history, and your birth date, height, and weight. We will also collect your government-issued ID (a driver’s license, passport, state ID, or permanent resident card) so that the Provider can verify your identity before prescribing any medication.
User Portal. If you log in to our user portal and message your doctor for consultation, a third-party vendor collects information you provide through the messages, such as your symptoms and your health and medical history, and your doctor’s responses. When we provide customer support to Health Care Providers, they may provide us access to your messages.
Prescription Information. We receive information about the prescriptions that the Provider has prescribed to you.
Payment and Delivery Information. If you make a payment through our services, a third party service provider that handles payments for us will receive your payment card information. We do not collect or store financial account information, though we may receive transaction identifiers and summary information that does not include credit card or bank account numbers. We also receive your home address for delivery of your purchases. We use Stripe as our payment processor. You can review their privacy practice here: https://stripe.com/privacy.
Communications. When you contact Alloy directly, such as when you contact our Customer Support team, we will receive your contact information and the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide. When we send you emails, we may use embedded pixels or other technologies to track whether you open them and how you interact with them to learn how to deliver a better customer experience and improve our Services.
Usage Information. We automatically receive information about your interactions with our Services, like the pages or other content you view, the searches you conduct, purchases you make, any content you post, and the dates and times of your visits.
Your Content. We receive any information you post to public areas of our Services.
Device Information. We receive information about the device and software you use to access our Services, including internet protocol (IP) address (from which we can determine general location information), web browser type, operating system version, and device identifiers.
Information from Cookies and Other Tracking Technologies. We and third party partners collect information using cookies, pixel tags, and other tracking technologies. Our third party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services.
Information from Health Care Providers and Pharmacies. We receive your prescription information from your Health Care Provider and shipping status of your prescriptions from pharmacy providers.
How do we use your Personal Information?
We may use your Personal Information for the following purposes:
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To operate, maintain, supervise, administer, improve and enhance our Services, including monitoring and analyzing the effectiveness of content on the Services, aggregate site usage data, and other usage of the Services such as assisting you in completing the registration process.
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To provide our products and Services to you, in a custom and user-friendly way.
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To provide you with information, products, or Services that you request from us or that may be of interest to you.
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For marketing purposes, including promoting and marketing our Services to you. For example, we may use your Personal Information, such as your e-mail address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you. We also may use the information that we learn about you to assist us in advertising our services on third party websites. You can opt-out of receiving these e-mails at any time as described below.
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To provide you notices about your account.
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To Contact you in response to a request.
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To facilitate transactions and payments;
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To notify you about changes to our Services or any products or services we offer or provide through them.
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To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
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To anonymize and aggregate information for analytics and reporting.
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To respond to law enforcement requests, court orders, and subpoenas and to carry out our legal and contractual obligations.
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To authenticate use, detect fraudulent use, and otherwise maintain the security of our Website and the safety of others.
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To administer surveys and questionnaires.
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For compliance purposes, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and
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For other purposes for which we provide specific notice at the time the information is collected or where we obtain your consent.
How do we share your Personal Information?
We may share Personal Information with third parties in certain circumstances or for certain purposes, including:
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Affiliates. We may share any information we receive with our current or future corporate affiliates for any of the purposes described in this Privacy Policy.
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Vendors and service providers. We may share your Personal Information with our affiliates, vendors, service providers, and business partners, including our data hosting and data storage partners, analytics and advertising providers, technology services and support, and data security advisors. We may also share your Personal Information with professional advisors, such as auditors, law firms, and accounting firms.
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Your healthcare providers. If you schedule a consultation with a Health Care Provider, we share your information, including information you provide through our intake form and other information collected from your use of our Website, with that Health Care Providers.
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Your family. We share your information with family members (e.g., immediate family or friends) that you designate to receive your information.
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With your consent. We may share your Personal Information if you request or direct us to do so.
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Compliance with law. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. The disclosure of your information may occur if you post any objectionable content on or through the Services.
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Business Transfer. We may disclose and transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
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To enforce our rights. We may share your Personal Information to enforce any applicable terms and conditions and Terms of Use.
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De-identified information. We may also disclose de-identified information, so that it cannot be reasonably used to identify any individual, with third parties for marketing, advertising, research, or similar purposes. For example, we may share information such as your gender, height, and weight information about medications you have provided.
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Third Party Analytics. We use analytics services such as Google Analytics to collect and process certain analytics data, in order to understand and evaluate how visitors interact with our Services. These tools help us improve our Services, performance, and your experience. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
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Advertising. We and our third-party partners collect information using cookies, pixel tags, SDKs, or other tracking technologies. Our third-party partners, such as advertising partners, may use these technologies to collect information about your online activities over time and across different services.
Your choices
You can unsubscribe from our promotional emails via the unsubscribe link provided in the emails or by logging onto your Account Preferences page. Even if you opt-out of receiving promotional messages from us, you will continue to receive administrative messages from us.
How do I access and correct my Personal Information?
You can review and change your Personal Information by logging into our Services and visiting the Account Preferences section of our Services. You may also notify us through the Contact Information below of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your personal information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
- Who may use the Services?
This Privacy Policy applies to all personal uses of our Services globally and you should not use the Services if you do not agree to the Privacy Policy. Our Services are hosted in the United States and intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your personal information outside of those regions to the United States for storage and processing. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating the Services. By providing any information, including personal information, on or to the Services, you consent to such transfer, storage, and processing.
- Children’s Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect or sell Personal Information from children under the age of 18. If you are under the age of 18, do not use or provide any information on or in these Services or through any of its features If you are the parent or guardian of a child under 18 years of age whom you believe might have provided use with their Personal Information, you may Contact Us to request the Personal Information be deleted.
- Data Security
We have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.
The sharing and disclosing of information via the Internet is not completely secure. We strive to use best practices and industry standard security measures and tools to protect your data. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Website, in your operating system, or mobile device.
- Changes to our Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our privacy practices, laws, and best practices. We will post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on our Website’s homepage. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication. The date this Privacy Policy was last revised is identified at the top of the page.
- Contact Us
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on or in our Services.
How to Contact Us:
Alloy Health, Inc.
31 Bond Street, 6th Floor
New York, NY 10012
E-mail: support@myalloy.com
Consumer Health Data Privacy Policy
This Consumer Health Data Privacy Policy supplements the Alloy Privacy Policy and applies only to personal data defined as “Consumer Health Data” that is subject to the Washington State My Health My Data Act (MHMDA) and the Nevada Health Data Privacy Act (NHDPA) (“U.S. State Health Privacy Laws”).
Who is Alloy?
Alloy’s purpose driven mission is to provide a holistic solution to help women age healthfully. Alloy helps women age healthfully by providing access to health care professionals, education, and a community of women navigating through life’s natural processes. We are Alloy.
Alloy is not a medical group or a health care provider. Alloy provides its users with the ability to obtain a telemedicine consultation provided by independent medical practitioners including, but not limited to, MDI Health Technologies Ltd. (“MDI Health”), an independent medical group with a network of United States based health care providers (each, a “Provider”). MDI Health (or your own medical provider if you do not use a MDI Health Provider) is responsible for providing you with a Notice of Privacy Practices describing its collection and use of your health information, not Alloy.
Categories of Consumer Health Data We Collect
Depending on the context of your interactions with Alloy and the products and services you use, we may collect the following categories of Consumer Health Data:
| Categories of Consumer Health Data | Examples |
|---|---|
| Individual health conditions, treatment, diseases, or diagnosis. Diagnoses or diagnostic testing, treatment, or medication. Use or purchase of medication, including prescribed medication Bodily functions, vital signs, symptoms, or measurements. Data that identifies a consumer seeking health care services. Reproductive or sexual health information | We may receive information about the prescriptions that the Provider has provided to you to help deliver the medication to your home address. If you choose to complete a medical intake form in order to meet with a Provider, we may collect information such as your symptoms, height, and weight, to connect you with a Provider. We may collect information that may indicate that you are seeking to receive health care services to improve or learn about your health, such as your registration for our services. If you log in to our user portal and message your doctor for consultation, we may access those communications to provide customer support. |
We may share each of the categories of Consumer Health Data described above with your consent, or to the extent necessary to provide a product or service that you have requested.
Sources of Consumer Health Data
We collect Consumer Health Data from the following categories of sources: directly from you, and from medical providers.
Purposes for Collection and Use of Consumer Health Information
We collect and use Consumer Health Data to provide you with the products or Services you have requested, for other purposes permitted under U.S. State Health Privacy Laws, or with your consent. These uses may include:
- Providing, maintaining, improving, and enhancing our products and services to you;
- Personalizing our services and products tailored for your medical needs;
- Understanding and analyzing how you use our Services and develop new products, services, features, and functionality;
- Communicating with you, providing you with updates and other information relating to our services, providing information that you request, and otherwise providing customer support;
- Marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you;
- Facilitating the connection of third-party services, such as matching you with a Provider;
- Finding and preventing fraud and abuse, and responding to trust and safety issues that may arise;
- For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency;
- Anonymizing and aggregating information for analytics and reporting;
- Administering surveys and questionnaires;
- Sending you text messages; and
- Facilitating transactions and payments.
Our Sharing of Consumer Health Data
With your consent, or to the extent necessary to provide you with the products or Services you have requested or for other purposes permitted under U.S. State Health Privacy Laws, we share Consumer Health Data with the following categories of third parties (excluding those who constitute “processors” who only process consumer health data on our behalf for limited purposes pursuant to our instructions) and affiliates:
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Your healthcare providers or family. With your consent, we may share your information, including information collected from your use of our Services, with your health care providers and/or family members (e.g., immediate family or friends) that you designate to receive your information.
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Vendors. We may share your Consumer Health Data with our affiliates, vendors, service providers, and business partners., including our analytics, marketing, and advertising providers. We may also share your Consumer Health Data with professional advisors, such as auditors, law firms, and accounting firms.
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Third parties in mergers and other corporate transactions. We may share your information with advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our business or assets.
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Corporate affiliates. We may share your information with our corporate affiliates.
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Government agencies. We may share your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. The sharing of your information may occur, for example, if you post any objectionable content on or through the Services.
Consumer Rights
If you are a Washington or Nevada resident or an individual whose information is otherwise covered by U.S. State Health Privacy Laws, you may exercise the following rights, subject to certain exceptions:
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The right to confirm whether we have collected, shared, or sold Consumer Health Data concerning you
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The right to access such data
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The right to obtain list of all categories of third parties and affiliates with whom we have shared or sold such data and an active email address or other online mechanism that the consumer may use to contact these third parties
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The right to request deletion of the Consumer Health Data concerning you
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The right to request that we cease collecting, sharing, or selling such data
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The right to appeal any decision with regard to your privacy request
You can submit a privacy request above by submitting your request by emailing us at support@myalloy.com. Such requests are subject to our ability to reasonably verify your identity.
If you submit an appeal and it is unsuccessful, you can raise a concern or lodge a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint or the Nevada State Attorney General at https://ag.nv.gov/Contact/.
Contact Information
If you have any questions, comments, or concerns about our processing activities, please email us at support@myalloy.com
Last updated: December 11, 2024.
Alloy Health California Privacy Notice Addendum
This California Privacy Notice Addendum (this “Notice") supplements the information and disclosures contained in our Privacy Policy. It applies to the residents of California and explains how we collect and process information about you as a business and how you can exercise your privacy rights under the California Consumer Privacy Act (the “CCPA”).
Personal Information means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the CCPA.
Personal Information does not include information that is
- Publicly available, as defined by the CCPA.
- Deidentified or aggregated.
- Otherwise excluded from the scope of the CCPA.
- Sources of Personal Information We Collect
We collect Personal Information from you when you provide it to us or automatically through our services. We may also obtain information about you from other sources, such as Telehealth Providers (“Providers”) and pharmacy partners.
- Categories of Personal Information We Collect, Process, and Disclose to Third Parties; and the Purposes of Processing
The information we collect, use, and disclose about you will vary depending on how you interact with Alloy and our products. Over the past 12 months, we may have collected, used, and disclosed each of the categories of Personal Information about you, as described below.
| Categories of Personal Information We Collect | Categories of Third Parties to Whom We May Disclose Personal Information for Business Purposes |
|---|---|
| Identifiers, including name, address, online identifiers, internet protocol address, email address, government-issued IDs, or other similar identifiers. | Service providers and vendors Pharmacy partners Telehealth Providers Advertising partners Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm Third parties in mergers and other corporate transactions Corporate affiliates |
| Categories of information listed in the California Customer Records statute (Cal. Civ. Code Section 1798.80(e)), including name, address, government-issued IDs, physical characteristics or description, payment card number, and medical information. | Service providers and vendors Telehealth Providers Pharmacy partners Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm Third parties in mergers and other corporate transactions Corporate affiliates |
| Characteristics of Protected Classifications under California or Federal Law, including age and sex/gender | Service providers and vendors Telehealth Providers Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm Third parties in mergers and other corporate transactions Corporate affiliates |
| Commercial Information, including products or services obtained, purchased, or considered | Service providers and vendors Telehealth Providers Pharmacy partners Advertising partners Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm Third parties in mergers and other corporate transactions Corporate affiliates |
| Internet or Other Electronic Network Activity Information, including browsing history, search history, and information regarding a consumer’s interaction with an internet website | Service providers and vendors Advertising partners Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm Third parties in mergers and other corporate transactions Corporate affiliates |
| General (Non-Precise) Geolocation Data | Service providers and vendors Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm Third parties in mergers and other corporate transactions Corporate affiliates |
| Sensitive Personal Information, including driver’s license number or other government-issued ID number, account log-in information, and health information, and information concerning an individual’s sex life | Service providers and vendors Health Care Providers (health-related information only) Pharmacy partners (health-related information only) Law enforcement or other third parties in connection with legal requests, to comply with applicable law or to prevent harm Third parties in mergers and other corporate transactions Corporate affiliates |
Over the past 12 months, we have disclosed Identifiers, Commercial Information, and Internet or Other Electronic Network Activity Information to Advertising Partners. Under the CCPA, some of these data disclosures may broadly be considered a “sharing” of Personal Information for cross-context behavioral advertising. We do not knowingly “sell” or “share” Personal Information about consumers under the age of 16.
- Our Purposes for Processing Personal Information
| Purpose | Categories of Personal Information Used for This Purpose |
|---|---|
| To provide, maintain, improve, and enhance our Services; | Identifiers, Categories of information listed in the California Customer Records statute, Characteristics of Protected Classifications, Commercial Information, Internet or Other Electronic Network Activity Information, Geolocation Information, Sensitive Personal Information |
| To personalize your experience on our Services such as by providing tailored content and recommendations; | Identifiers, Categories of information listed in the California Customer Records statute, Characteristics of Protected Classifications under California or Federal Law, Sensitive Personal Information |
| To understand and analyze how you use our Services and develop new products, services, features, and functionality; | Identifiers, Categories of information listed in the California Customer Records statute, Commercial Information, Internet or Other Electronic Network Activity Information, Geolocation Information, Sensitive Personal Information |
| To communicate with you, provide you with updates and other information relating to our Services, provide information that you request, and otherwise provide customer support; | Identifiers, Categories of information listed in the California Customer Records statute, Sensitive Personal Information |
| For marketing and advertising purposes, such as developing and providing promotional and advertising materials that may be relevant, valuable or otherwise of interest to you; | Identifiers, Commercial Information, Internet or Other Electronic Network Activity Information |
| To facilitate transactions and payments; | Identifiers, Categories of information listed in the California Customer Records statute, Sensitive Personal Information |
| To find and prevent fraud and abuse, and respond to trust and safety issues that may arise; | Identifiers, Categories of information listed in the California Customer Records statute, Internet or Other Electronic Network Activity Information, Geolocation Information |
| For compliance purposes, including enforcing our TOS or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency; and | Identifiers, Categories of information listed in the California Customer Records statute, Characteristics of Protected Classifications, Commercial Information, Internet or Other Electronic Network Activity Information, Geolocation Information, Sensitive Personal Information |
- Retention
We will retain Personal Information for a time period required or allowed by applicable regulations or laws and as needed to fulfill business purposes outlined in Section 3, including providing you products and services, complying with our legal obligations, resolving disputes, and enforcing our agreements, or for other purposes described in this California Privacy Notice Addendum. Our retention of information is based on many factors such as your relationship with Alloy, the nature of the information, compliance with our legal obligations, and defending or resolving actual or anticipated legal claims.
- Your CCPA Rights
If you are a California resident, you may exercise the following rights, subject to certain exceptions:
- The right to know what Personal Information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose personal information, and the specific pieces of personal information we have collected about you.
- The right to correct inaccurate Personal Information that we maintain about you.
- The right to request deletion of the Personal Information that we have collected about you, subject to certain exemptions.
- The right to opt out of the sharing of Personal Information for targeted advertising.
- The right not to receive discriminatory treatment for the exercise of your CCPA privacy rights.
- Exercising Your California Privacy Rights
Submitting Requests. You can submit access, correction, and deletion requests by submitting your request through sending an email to support@myalloy.com. You can exercise your right to opt out of “sharing” of your Personal Information for targeted advertising by clicking here. If you are visiting our website using a web browser with the Global Privacy Control (“GPC”) signal enabled, we will treat the GPC signal as a request to opt out of “sharing.”
Verification. Requests for access to, deletion, or correction of Personal Information are subject to our ability to verify your identity. We verify your identity by requiring you to provide the email address associated with your Alloy Health account when you submit a request, providing requested information only to that email address, and, where appropriate, by requesting additional personal information associated with your account.
Authorizing an Agent. If you are acting as an authorized agent to make a request to know, delete, or correct on behalf of a California resident, please send an email to support@myalloy.com and attach a written authorization signed by the resident. We may still require the California resident to directly verify their identity and confirm that they have provided you permission to submit the request.
- Contact Information
If you have any questions, comments, or concerns about this notice, please email us at support@myalloy.com.
Last Reviewed and Updated: [December 11, 2024]